Same software. Three different pressures.
AcuityQ™ is configuration, not bespoke development — but what you configure differs sharply by sector, because what each sector is held to differs. These pages describe the desks, the clocks and the approval bands as they are usually set up.
The three sector pages
Broking & wealth
Client servicing desks with evidenced SLAs, settlement and margin queries routed by desk, and terminal or advisory quotes that cannot be discounted without the named approval.
Read the sector page- Volume arrives in bursts
- Queries cross departments
- Evidence is asked for after the fact
Banking, NBFC & insurance
Grievance and servicing desks with per-clock SLA evidence, consent recorded against the wording it was given for, and retention enforced by deletion rather than by policy.
Read the sector page- The turnaround time is contractual, not aspirational
- The same customer appears three times
- Data you are allowed to hold has an expiry
System integrators & managed services
Per-customer SLAs you can evidence at renewal, and multi-vendor quotes with cost, margin and lead time held per vendor line and a discount policy that names the approver.
Read the sector page- Every customer has a different SLA
- A quote is five vendors in a trench coat
- The discount happens under pressure
Not on the list? BPOs, IT and security resellers and shared-services functions run the same desks with different words for them. Tell us what yours is judged on and we will say whether AcuityQ fits before anybody books a meeting.
Tell us about your desk
What it answers, what it is promised to do, and what you currently cannot evidence.